Refund policy

Last updated: 14 November 2026

Tenderstamp is not open for orders yet. This policy will apply from your first order.

During the free trial

Nothing is charged in the first 14 days, so there is nothing to refund. Cancel before they end and you pay nothing.

Money back in the 14 days after your first payment

If you ask within 14 days of your first payment, you get that payment back in full. You do not need to give a reason.

After that

You can cancel at any time. Your subscription then runs to the end of the month you have paid for, and no further payments are taken. Payments already made are not refunded for the remaining days, unless the law gives you that right.

If the service fails

If Tenderstamp delivers nothing for five weekdays in a row because of a fault on our side, write to us and that month is refunded.

How to ask

Reply to any list we sent you, or write to hello@tenderstamp.eu from the email address you subscribed with. You can also ask Paddle, our reseller, through the link in your receipt. Refunds are paid back by Paddle to the payment method you used.